Okapp Privacy Policy — How We Keep Your Data Safe

Okapp.click (referred to herein as "okapp") takes your privacy very seriously. This Privacy Policy is written so you can fully understand — what information okapp holds about you, why it holds it, and how securely it is kept.

Online betting requires sharing some personal information — your name, mobile number, and payment details. Keeping that information safe and treating it with respect is a responsibility we take seriously. okapp has upheld that responsibility for five years and has never sold or shared any member's data without their consent.

If any part of this policy is unclear, feel free to contact support in Bangla — we are happy to help.

Okapp only collects the information that is genuinely needed to provide our services. We do not ask for anything beyond that.

Okapp never stores your bank account password, mobile banking PIN, or a full copy of your NID number. Any documents submitted for identity verification are used solely for that verification process and are then stored in encrypted form on secure servers.

Okapp collects information through three main methods. Each is explained in detail below.

Okapp does not collect your information from social media or third-party platforms — unless you make that connection yourself.

Okapp uses your data solely to provide and improve its services. The reason for each use is clearly outlined below.

• Account Management: Creating and maintaining your profile, verifying logins, and resetting passwords.
• Payment Processing: Processing deposits and withdrawals securely and keeping a record of your transaction history.
• Identity Verification: Following AML policy to prevent fraud and money laundering.
• Support Services: Accessing account and transaction details to help resolve your issues.
• Platform Improvement: To understand which features are used most — so we can keep improving your experience.
• Promotional Communications: Sending bonus and offer notifications — only with your consent.
• Legal Obligations: Meeting regulatory compliance requirements.

Okapp never sends your data to third parties for advertising purposes. If you no longer wish to receive promotional emails or SMS, let support know at any time — they will be stopped immediately.

This is perhaps the most important question — does okapp share your data with anyone else? The short answer: generally, no. However, there are specific circumstances where limited sharing may occur.

Cases Where Data Is Shared:

• Payment Gateway: The information required to process transactions via bKash, Nagad, and Rocket is shared with those services — this is necessary to complete your payments.
• Legal Requirements: Data may be disclosed if required by a lawful order from a government authority or law enforcement agency.
• Technology Service Providers: Server hosting and cybersecurity providers may access certain data under strict confidentiality agreements.
• Fraud Prevention: We may participate in industry-standard data-sharing arrangements to help prevent fraudulent activity across multiple platforms.

Okapp retains your data only for as long as necessary. While your account is active, your data is kept on file. After account closure, certain data may be retained for up to 5 years to meet legal obligations, after which it is permanently deleted.

You have the right to request the deletion of your data. Email us at support@okapp.click and we will let you know which data can be removed and which must be retained for legal reasons.

Cookies are small text files stored in your browser that make using the site easier. okapp uses three types of cookies.

• Essential Cookies: To keep you logged in and maintain security. The site cannot function without these.
• Functional Cookies: To remember your preferences (such as language settings) and load pages faster.
• Analytics Cookies: To understand which parts of the site get the most traffic — this data is fully anonymised.

Okapp does not use any third-party advertising tracking cookies. You can block all cookies through your browser settings, though some features may not work as intended if you do.

Okapp uses industry-leading security technology to protect your data — not just to meet compliance requirements, but to keep you genuinely safe.

• All data transmissions are secured with 256-bit SSL/TLS encryption
• Passwords are never stored in plain text — only in hashed form
• Sensitive data stored on our servers is encrypted with AES-256
• OTP verification is mandatory for every withdrawal
• Automatic account lock on suspicious login attempts
• Conducting regular third-party cybersecurity audits
• Server data is backed up across multiple locations

Okapp believes you should have full control over your own data. We therefore guarantee the following rights.

• Right of Access: You can request to know what information okapp holds about your account.
• Right to Rectification: Contact support to update any incorrect or outdated information.
• Right to Delete Your Data: If you close your account and there are no outstanding legal obligations, your data will be deleted.
• Right to Object to Processing: You have the right to object to the processing of your data for specific reasons.
• Right to Opt Out of Promotional Communications: You can opt out of promotional messages at any time.

To exercise any of these rights, email us at support@okapp.click. We will respond within 30 days.

Okapp may update this Privacy Policy when necessary. If any significant changes are made, you will be notified in advance via email or a notice on the site.

Continued use of okapp after an update constitutes acceptance of the revised Policy. It's a good habit to revisit this page from time to time.